THIS IS A SUMMER FLOATING TELLER POSITION BASED IN THE ROXBURY BRANCH- MUST BE AVAILABLE MONDAY- SATURDAY- 40 HOURS PER WEEK!
Provides industry leading service while facilitating customer transactions and the referral of bank products and services within the transactional role of the Branch or Financial Center. Is proficient in Federal Banking Regulations, internal controls, policies and procedures and Bank products. Embraces, promotes and is accountable for delivering Fulton’s superior customer experience program. Encourages customers to use self-service banking solutions including: ATMs, on-line and mobile banking to enhance their service experience. Prepares and maintains accurate records and balances all daily transactions. Promotes banking services and directs customers to appropriate employees or departments for specialized services. Responsible for traveling to various bank branches as assigned. Schedule and location may vary from day to day.
• Assist clients with transaction needs and accurately performs Teller transactions in accordance with bank policies and procedures. Issues negotiable instruments, completes Currency Transaction Report's when applicable and adheres to all audit, assessment and compliance policies/procedures and standards. Maintains good working relationships with fellow employees to ensure teamwork within the Branch or Financial Center and through the bank.
• Accountable for the referral of products and services at the Branch or Financial Center. Recognizes, demonstrates and follows-through on referral opportunities. Utilizes open ended questions and effective listening skills to generate a two way conversation and identify customer needs across all product and service lines, not limited to deposit and credit products, in order to achieve assigned goals. After identifying needs, introduces customer to appropriate Branch or Financial Center sales employee or business partner.
• Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and as defined by management.
Preferred High School Diploma Does not apply at this level of education
Required 6 to 12 months Customer service experience
Preferred 6 to 12 months Customer service and/or cash handling experience in financial services, retail sales, or a similar goal-oriented environment